點評3: 這是個超級棒的回答, 它變相地告訴面試官, 自己是最資深的客戶服務(wù)代表, 因此總是被派做“消防隊員”, 自然要面臨很大壓力。而自信, 是對付壓力的最好辦法。
20. Sometimes a work assignment requires frequent travel. How do you feel about the prospect of frequent travel? 有時候工作需要你經(jīng)常出差, 你怎么看?
問題分析: 如果你興高采烈地說: “哦, 出差是免費旅游的好機會呀!”面試官只能啞然失笑或者苦笑, 因為你太天真了, 對于絕大多數(shù)人來說, 出差絕對不是“美差”而是“苦差”。所以, 在這個問題上, 面試官要捕捉的信息點有兩個: 第一, 這個家伙成熟了沒有?他對于這份職位本身的缺陷有沒有心理上的準(zhǔn)備?第二, 這個家伙到底會采用什么樣的方法, 避免出差損害了自己的身體健康, 并令精神萎靡不振?所以說, 面試官不想聽大話和空話, 他要聽的是一些實實在在的小措施, 能夠讓你常出差而不會太辛苦。
回答示范1: I traveled a lot in my last job. I traveled almost every week. As far as I know, this job requires travel, but not every week. So it wouldn’t be worse than my last one.
點評1: 以事實來回答質(zhì)疑, 永遠是最上策。
回答示范2: I am very lucky that I can eat and sleep very well on trips. I’ve never been carsick, and even when sitting on a train I can sleep well. So, I never need to worry about frequent traveling.
點評2: 這是個很踏實很中肯的回答。有很多女性在出差的時候神經(jīng)衰弱, 面有菜色, 凄慘無比, 老板當(dāng)然希望你能夠在出差時吃好、 睡好、 精神好。
回答示范3: I don’t worry about frequent travel because my daughter is taken care of by my parents, who are both well-educated scholars. It is not a big deal for them to educate a two-year-old little thing.
點評3: 有家庭有小孩的申請人要主動告訴面試官自己是如何處理家庭和工作的關(guān)系的。這是一個很博得人好感的回答, 有教授級的老爸老媽來帶自己兩歲的小家伙, 還有什么后顧之憂呢?
21. Most employees and bosses have some disagreements. How did you react to these disagreements in your last job? 很多雇員都和老板有意見相左的時候, 在上一份工作中, 你是如何處理和老板意見不同的情況的?
問題分析: 這個問題通常會提給有幾年工作經(jīng)驗的申請人。在這個問題上, 面試官希望捕捉的信息點是: 第一, 他是一個有主見的人, 還是一個唯老板之命是從的人?第二, 他是更信任自己的老板, 還是更信任自己?第三, 在真正意見相左的時候, 他是否能夠高效地解決問題?
回答示范1: My last boss was very democratic. He always listened to our opinions and gave us enough opportunities to defend them. So we never had any trouble communicating with each other when having disagreements.
點評1: 這個回答體現(xiàn)了對老板的贊賞。感恩, 是很令人欣賞的一種素質(zhì)。
回答示范2: When I have disagreements with my boss, my first reaction is to double-check my opinions. My boss is an expert and he’s been proven right most of the time. If I do believe I’m right or partially right, I provide my boss with a detailed report listing all facts and numbers to prove my opinion. Because my boss is extremely busy, I need to make the report simple but powerful, to help him make the decision.