1 Introduction to vehicles TOPICS Classifying cars·Parts of a vehicle·Choosing the right car Vocational focus 1 Meeting people 5 TOPICS Introducing and greeting·Intercultural awareness 2 Tools in a car workshop TOPICS Tools - Usage and safety·Types of tools·Hand tools and power tools Vocational focus 2 Your company TOPICS The company and its departments·Tasks and responsibilities·Organisational structure 3 The body shop TOPICS What happens in the body shop？·Joining technologies in the body shop·Materials to build the body in white Vocational focus 3 Telephoning TOPICS Making and receiving a phone call·Giving information over the phone 4 The paint shop TOPICS Stages in painting a car·A visit to the paint shop·Quality problems in the paint shop Vocational focus 4 Written communi-cation TOPICS Enquiries·Offers·Orders 5 Chassis and drivetrain TOPICS Chassis construction·Suspension systems·Drivetrain Vocational focus 5 Applications TOPICS Job advertisements·Letter of application 6 Assembly and logistics TOPICS The assembly process·The logistics department·Problems and solutions in logistics Vocational focus 6 Socialising TOPICS Small talk·Small talk in business·Eating out 7 Engine basics TOPICS How a basic combustion engine works ·The diesel engine·Turbochargers Vocational focus 7 Presentations 52 TOPICS Preparing a presentation·Describing materials and products·Delivering a presentation 8 Alternative engines TOPICS The electric vehicle·The fuel cell car·The hybrid car Vocational focus 8 Dealing with customers TOPICS Complaints·Customer service 9 Safety TOPICS Safety in SUVs·Safety features·Testing safety features 10 Wheels and brakes TOPICS Wheels and tyres·Disc brakes and drum brakes·Braking systems 11 Car systems TOPICS The liquid cooling system·The exhaust system·Dealing with problems in the systems 12 Maintenance and repairs TOPICS Having your car serviced·Do it yourself·MOT test 13 Trucks and lorries TOPICS Truck categories·Interior cabin features·Truck dimensions Appendix Role cards Phrases Audioscripts Grammar overview Vocabulary Irregular verbs
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