Unit 1 Finding Customers Task 1 Where Do We Find Customers? Task 2 Phoning a Potential Customer Unit 2 Attending Trade Fairs Task 3 Inviting Customers to a Fair Task 4 Meeting Regular Customers Task 5 Meeting New Customers Task 6 Sample Inquiry Task 7 A Second Visit of a Customer to a Booth Unit 3 A Formal Visit Task 8 Scheduling a Visit Task 9 A Warm Reception of Clients Task 10 Introducing a Company Task 11 Visiting the Showroom Unit 4 Product Presentation Task 12 Live Streaming Products Task 13 Unique Selling Points Unit 5 Entertaining Clients Task 14 Business Dinner Task 15 Sightseeing and Shopping Unit 6 Pricing Task 16 Inquiries and Offers Task 17 Price Bargaining Unit 7 Payment Terms Task 18 Payment by T/T Task 19 Payment by L/C Unit 8 Shipment and Delivery Task 20 Shipping Modes Task 21 Time of Delivery Unit 9 Insurance Task 22 Asking Information About Insurance Task 23 Insurance Coverage Unit 10 Packing Testing and Inspecting Task 24 Packing Requirement Task 25 Testing Task 26 Quality Inspection Unit 11 Conclusion of Business Task 27 Checking Contract Terms Task 28 Signing a Contract Unit 12 Claim & Compensation Task 29 Lodging a Claim Task 30 Settling Compensation Unit 13 Problems During Production Task 31 Raw Material Prices Rising Task 32 Raw Material Shortage Task 33 Design Modifications Unit 14 Problems Before Shipment Task 34 Product Test Failure Task 35 Late Delivery Task 36 Inspection Failure
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