Unit 1 Recruitment Part Ⅰ Warming-up Part Ⅱ Skill Building Part Ⅲ Focus on Listening Task 1 How Companies Recruit? Task 2 Employment Opportunities for Graduates Task 3 The 7 C's Part Ⅳ Research After Class Evaluation Test Unit 2 Staff Training and Development Part Ⅰ Warming-up Part Ⅱ Skill Building Part Ⅲ Focus on Listening Task 1 Job Orientation Task 2 Partnership and Team Building Task 3 Time to Move On? Part Ⅳ Research After Class Unit 3 Customer Satisfaction Part Ⅰ Warming-up Part Ⅱ Skill Building Part Ⅲ Focus on Listening Task 1 How to Satisfy a Customer Task 2 Customer Satisfaction Is Public Relations Task 3 Satisfaction Service Delivery Part Ⅳ Research After Class Evaluation Test Unit 4 E-business and Privacy Protection Part Ⅰ Warming-up Part Ⅱ Skill Building Part Ⅲ Focus on Listening Task 1 The Development of E-business Task 2 Data Protection and Online Privacy Task 3 The Difference Between Amazon and Alibaba's Business Models Part Ⅳ Research After Class Evaluation Test Unit 5 Research and Development Part Ⅰ Warming-up Part Ⅱ Skill Building Part Ⅲ Focus on Listening Task 1 What Is Research and Development （ R&D） in Business Field? …… Unit 6 Outsourcing and Offshoring Unit 7 Mergers and Acquisitions （M&A） Unit 8 Intellectual Property Rights Unit 9 Corporate Culture and Ethics Unit 10 Cross-cultural Differences Unit 11 Global Economic Prospects Unit 12 Review
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