Unit 1 Getting started Unit 2 Making arrangements Unit 3 Starting to write letters Unit 4 Describing a company Unit 5 Making enquiries and offers Unit 6 Placing and acknowledging orders Unit 7 Preparing for meetings Unit 8 Giving a presentation Unit 9 Making and adjusting complaints Unit 10 Dealing with delays in payment Unit 11 Attending a trade fair Unit 12 Applying for a job Test yourself further Photocopiables