Unit 1 Effective communication for health professionals Text Situational Dialogue Exercise Unit 2 Self-awareness Text Situational Dialogue Exercise Unit 3 Self-disclosure (Johari window) Text Situational Dialogue Exercise Unit 4 Loss, grieve, dying and death Text Situational Dialogue Exercise Unit 5 Defense mechanism Text Situational Dialogue Exercise Unit 6 Respect and Dignity Text Situational Dialogue Exercises Unit 7 Empathy and comfort skills Text Situational Dialogue Exercise Unit 8 Active Listening Text Situational Dialogue Exercise Unit 9 Assertiveness Text Situational Dialogue Exercise Unit 10 Anger Management Text Situational Dialogue Exercise Unit 11 Team player Text Situational Dialogue Exercise Unit 12 Breaking Bad News Text Situational Dialogue Exercise Unit 13 Cross-cultural therapeutic communication Text Situational Dialogue Exercise Unit 14 Right to die Text Situational Dialogue Exercise Unit 15 Communication across the life span Text Situational Dialogue Exercise Unit 16 Teaching Skills Principles Exercises Glossary Reference