Chapter 1 Business Correspondence： An Overview 1．1 What is Business Correspondence 1．2 Classification of Business Letters 1．3 Principles of Writing Business Letters 1．4 Structure of Business Letters 1．5 Formats of Business Letters 1．6 Addressing Envelops Chapter 2 E-mail and Fax 2．1 E-mail 2．2 Fax Chapter 3 Business Negotiation 3．1 The Procedures of Export Trade 3．2 Establishing Business Relations 3．3 Sales Promotion 3．4 Enquiries and Replies 3．5 Quotation， Offer and Counter-offer 3．6 Consultation on Payment Terms 3．7 Consultation on Packing 3．8 Consultation on Delivery/Shipments 3．9 Consultation on Insurance 3．10 Order and Acceptance Chapter 4 Conclusion of Contract 4．1 Contract and Its Form 4．2 Proforma Invoice Chapter 5 Performance of Contract 5．1 Establishment of an L/C 5．2 Examination， Amendment and Extension of L/C 5．3 Purchase Contract of Export Commodities 5．4 Delivery/Shipment of Goods 5．5 Preparation of Commercial Invoice 5．6 Preparation of Packing List 5．7 Export License 5．8 Commodity Inspection and Quarantine 5．9 Insurance 5．10 Chartering & Booking Shipping Space 5．11 Customs Declaration for Import and Export Goods 5．12 Shipping Documents 5．13 Shipping Advice 5．14 Beneficiarys Certificate 5．15 Bill of Exchange 5．16 Presentation of Documents and Foreign Exchange Settlement 5．17 Foreign Exchange Proceeds from Export and Export Tax Refund Chapter 6 Complaint， Claim and Settlement References
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