Chapter 1 Introduction \n 1.1 The Research Setting \n 1.2 Area of Interest \n 1.3 Significance of Researching the Information Management Crisis \n 1.4 Research Methodology \n 1.5 Chapter Organization \n Chapter 2 Conducting the Grounded Theory Study \n 2.1 The Starting Group of Institutions \n 2.2 Investigating the Starting Group--Data Collection \n 2.3 Investigating the Starting Group--Data Analysis--Constant Comparison \n 2.4 Emerging Core Concept: Record Nature \n 2.5 Substantive-Selective Coding of Record Nature \n 2.6 Record Nature Properties \n Chapter 3 Discovering the Grounded Theory \n 3.1 Conceptual Building Blocks \n 3.2 Subject Grouping of Conceptual Building Blocks \n Chapter 4 Formulating Hypotheses \n 4.1 High-Level Propositions \n 4.2 Hypotheses in Propositions \n 4.3 Hypotheses in Narratives \n 4.4 Records Management Penetrating Model \n Chapter 5 Explaining the Information Management Crisis \n 5.1 The Root Cause: Lack of Sufficient Understanding of Record Nature \n 5.2 The IM Crisis in Measurements \n Chapter 6 Discussion \n 6.1 Utilizing GT in the Field of Records and Archives \n 6.2 RM and IM Terminological Issues \n 6.3 Assessing ISO 15489-1:2001 Through the Lens of ERM \n 6.4 A Review of E-Government Development \n 6.5 E-Government Development in the GC and Its IM Component \n 6.6 RM and E-Government \n 6.7 RM and Access to Information \n Chapter 7 Prediction, Future Studies & Conclusion \n 7.1 Prediction of Outcomes of the GC IM Improvement Measure \n 7.2 Future Studies \n 7.3 Conclusion \n References \n Appendices \n Appendix 1 Alphabetic Organization of the Conceptual Building Blocks \n Appendix 2 List of Acronyms \n Index
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