酒店英語視聽說

Part 1 Watching and Speaking視和說
Unit 1 General Information about the Hotel酒店基本情況
Unit 2 Banquet Service宴會服務
Unit 3 Room Service送餐服務
Unit 4 Guests’Complaints客人抱怨
Unit 5 Accepting Complaints接受投訴
Unit 6 Dealing with Complaints應對抱怨
Part 2 Listening聽力
Unit 7 Room Reservation客房預訂
Unit 8 Change Reservation更改預訂
Unit 9 Cancel Reservation取消預訂
Unit 10 Group Reservation團隊預訂
Unit 11 Welcoming Guests迎賓
Unit 12 Baggage Service行李服務
Unit 13 At the Cloakroom在寄存處
Unit 14 Introducing the Hotel Service介紹酒店服務
Unit 15 Reception／Check in接待／入住登記
Unit 16 Foreign Currency Exchange外幣兌換
Unit 17 Check out結賬退房
Unit 18 Complaints at Front Office前臺投訴
Unit 19 Telephone Etiquette電話禮儀
Unit 20 Wake-up Service叫醒服務
Unit 21 Phone Transferring轉接電話服務
Unit 22 Paging a Guest傳呼客人
Unit 23 International and Domestic Long—Distance Calls撥打國際國內(nèi)長途
Unit 24 Room Cleaning清理房間
Unit 25 Tum-Down Service做晚床服務
Unit 26 Laundry Service洗衣服務
Unit 27 Complaints at Housekeeping Department客房投訴
Unit 28 Printing&Copying Service and Using the Internet打印、復印服務和使用網(wǎng)絡
Unit 29 Sending＆Receiving Faxes發(fā)送、接收傳真
Unit 30 Booking and Tourism預訂和旅游
Unit 31 At a Chinese Restaurant在中餐廳
Unit 32 At a Western Restaurant在西餐廳
Unit 33 At the Cafe在咖啡廳
Unit 34 Shopping購物
Unit 35 Recreation Center娛樂中心
Unit 36 Beauty Salon美容
Unit 37 Hair Salon美發(fā)
Appendix附錄
參考文獻