Unit 1 Meetings ( 1 ) Unit 2 Meetings (2) Unit 3 Advertising Unit 4 Reporting Unit 5 Dealing with Clients Unit 6 Money & Payment Unit 7 Sales Strategies Unit 8 Marketing Unit 9 Inquiry and Offer Unit 10 Negotiating Prices Unit 11 Contract Unit 12 Packing and Shipment Unit 13 Services Unit 14 Human Resources Management Unit 15 Managing Conflicts Unit 16 Intercultural Communication References Glossary