Unit One Invitation Etiquette Section I Talking Face to Face Section II Being All Ears Section III Trying Your Hand Section IV Maintaining a Sharp Eye Passage I Business Invitation Passage II An Invitation Letter Section V Appreciating Culture Tips Unit Two Communication by Email Section I Talking Face to Face Section II Being All Ears Section III Trying Your Hand Section IV Maintaining a Sharp Eye Passage I Email, a Blessing and Annoyance Passage II Privacy, Are You Kidding? Section V Appreciating Culture Tips Unit Three Communication by Phone Section I Talking Face to Face Section II Being All Ears Section III Trying Your Hand Section IV Maintaining a Sharp Eye Passage I For Conversation Press # 1 Passage II Business Telephone Etiquette for Success Section V Appreciating Culture Tips Unit Four Hotel Service Section I Talking Face to Face Section II Being All Ears Section III Trying Your Hand Section IV Maintaining a Sharp Eye Passage I Welcome to Climer Lodge Passage II What to Include in a Hotel Guest Survey Section V Appreciating Culture Tips Unit Five Food Culture Section I Talking Face to Face Section II Being All Ears Section III Trying Your Hand Section IV Maintaining a Sharp Eye Passage I Blogs on Food Passage II Toast at a Wedding Dinner Section V Appreciating Culture Tips Unit Six Shopping Sightseeing Section I TaLking Face to Face Section II Being All Ears Section III Trying Your Hand Section IV Maintaining a Sharp Eye Passage I How 1 "survived" the Shanghai Expo …… Unit Seven Bidding Farewell Unit Eight Applying for a Job Vocabulary Phrases and Expressions