Part Ⅰ Front Office Unit 1 Room Reservation Unit 2 Check-in Unit 3 Bell Service Unit 4 Providing Information Unit 5 Check-out Part Ⅱ Food &Beverage Unit 6 Table Reservation Unit 7 Taking Orders Unit 8 Serving Dishes Unit 9 Beverage Service Part Ⅲ Housekeeping Unit 10 Guiding Guests to Their Rooms Unit 11 Chamber Service Unit 12 Laundry Service Unit 13 Personalized Service Part Ⅳ Miscellaneous Service Unit 14 Secretary Service Unit 15 Convention Service Unit 16 Recreation Center Unit 17 Shopping Center