Chapter 1 熱情迎客 Unit 1 招呼顧客 ......................................................................................002 Unit 2 詢問喜好 ......................................................................................008 Unit 3 推薦商品 ......................................................................................014 Unit 4 顧客試穿 ......................................................................................020 Unit 5 提供建議 ......................................................................................026 Unit 6 討價還價 ......................................................................................033 Unit 7 打折促銷 ......................................................................................040 Unit 8 質量保證 ......................................................................................046 Chapter 2 服裝飾品 Unit 1 布料柜臺 ......................................................................................054 Unit 2 各式衣服 ......................................................................................061 Unit 3 精品男裝 ......................................................................................069 Unit 4 精美配飾 ......................................................................................076 Unit 5 時尚帽子 ......................................................................................083 Unit 6 新潮眼鏡 ......................................................................................090 Unit 7 優(yōu)質鞋子 ......................................................................................096 Unit 8 珠寶首飾 ......................................................................................102 II Chapter 3 日常用品 Unit 1 化妝品 ..........................................................................................110 Unit 2 保養(yǎng)用品 ......................................................................................118 Unit 3 精美鐘表 ......................................................................................124 Unit 3 家用電器 ......................................................................................130 Unit 5 電子產(chǎn)品 ......................................................................................137 Unit 6 廚房用品 ......................................................................................144 Unit 7 各式家具 ......................................................................................150 Unit 8 床上用品 ......................................................................................157 Unit 9 體育器材 ......................................................................................162 Unit 10 辦公用品 ....................................................................................167 Unit 11 書刊雜志 ....................................................................................173 Unit 12 玩具大全 ....................................................................................180 Unit 13 在藥房 ........................................................................................186 Unit 14 出售鮮花 ....................................................................................193 Chapter 4 藝術賞玩 Unit 1 工藝禮品 ......................................................................................200 Unit 2 古玩瓷器 ......................................................................................208 Unit 3 書法字畫 ......................................................................................216 Unit 4 音像制品 ......................................................................................223 Unit 5 音樂器材 ......................................................................................230 Unit 6 攝影器材 ......................................................................................236 目 錄 III Contents Chapter 5 各色食品 Unit 1 買水果 ..........................................................................................246 Unit 2 新鮮蔬菜 ......................................................................................252 Unit 3 飄香肉食 ......................................................................................259 Unit 4 芳香茶品 ......................................................................................265 Unit 5 酒水飲料 ......................................................................................272 Unit 6 零食糕點 ......................................................................................279 Unit 7 在快餐店 ......................................................................................286 Chapter 6 商場服務 Unit 1 提供向導 ......................................................................................294 Unit 2 營業(yè)時間 ......................................................................................299 Unit 3 商品包裝 ......................................................................................305 Unit 4 結賬付款 ......................................................................................311 Unit 5 處理投訴 ......................................................................................318 Unit 6 維修服務 ......................................................................................325 Unit 7 退換商品 ......................................................................................331
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