Chapter 1 Introduction I. Introduction II. Principles of business letter writing III. Structure of business letters IV. Layout of business letters V. Envelop addressing VI. The E-mail VII.Business Fax Chapter 2 Establishing Business Relations Unit 1 Establishing Business Relations Lesson 1 Request for the Establishment of Business Relations Lesson 2 Reply to the Above Letter Unit 2 Status Enquiries Lesson 1 Status Enquiries Lesson 2 Reply to the Above Letter Chapter 3 Negotiation of a contract Unit 1 Enquiries And Replies Lesson 1 A General Enquiry Lesson 2 A Specific Enquiry Unit 2 Proforma Invoice Lesson 1 Asking for Proforma Lnvoice Lesson 2 Sending Proforma Invoice Unit 3 Quotations and Offers Lesson 1 A Firm Offer Lesson 2 A Non-Firm Offer Unit 4 Counter-offers and Acceptance Lesson 1 A Counter-Offer Lesson 2 Reply to the Above Unit 5 Sales Promotion Lesson 1 Sales letter Lesson 2 The Reviver Lesson 3 A Follow-up Letter Chapter 4 Conelution of business Unit 1 Orders and Their Fulfillment Lesson l An Order Lesson 2 An Initial Order Lesson 3 Repeat Order Lesson 4 Duplicate Order Unit 2 Signing a Contract Lesson 1 Conclusion of business Lesson 2 Sending a Sales Contract Lesson 3 Counter-signature Chapter 5 Conditions of a contract Unit 1 Packing Lesson 1 Packing & Shipping Marks Lesson 2 Reply to the Buyer's Packing Instruction Lesson 3 Claim for Improper Packing Unit 2 Shipment Lesson 1 Ask for an Amendment to Shipment Terms Lesson 2 Partial shipment & Transshipment Lesson 3 Shipping instruction Lesson 4 Urging Shipment Letters Lesson 5 Shipping Adivice Unit 3 Insurance Lesson 1 effection insurance for the Buyer Lesson 2 the Reply to the Exporter Lesson 3 the Letter from the Insured to the insurer Lesson 4 the Reply of the Insurance Company Lesson 5 Asking for Excessive Insurance Lesson 6 Open Policy Insurance Unit 4 Payment Lesson 1 Remittance Lesson 2 Collection Lesson 3 Letter of Credit Unit 5 Complaint and Adjustments Lesson 1 Claim for Late Delivery Lesson 2 Claim for Wrong Goods Lesson 3 Claim on Inferior Quality Lesson 4 Claim on Damaged Goods Lesson 5 Claim on Short Weight Chapter 6 Modes of Trade Unit 1 Agency Lesson 1 Asking to Be a Sole Agent Lesson 2 Appointing Agent Lesson 3 Confirming the Terms of Agency Unit 2 Processing&Assembling Trade Lesson I The Invitation for Processing Trade Lesson 2 Reply for The Invitation for Processing Trade Unit 3 Compensation Trade Unit 4 Joint Venture Lesson 1 Asking for Joint Venture Details Lesson 2 the reply to the above Unit 5 Technology Transfer Lesson 1 Asking for Technology Transfer Lesson 2 the reply to the above Unit 6 Invitation to Bid Chapter 7 Miscellaneous Correspondence Unit 1 Ordinary Inter-Company Correspondence Lesson 1 Letters of invitation Lesson 2 Letters of thanks Lesson 3 Congratulation letter Lesson 4 Letters of apology Lesson 5 Letters of Appointments Lesson 6 Letters of Announcements Lesson 7 Letters of requests Lesson 8 Reminders Lesson 9 Visits Unit 2 Employment Lesson 1 Application letters Lesson 2 Resume/CV Lesson 3 Other employment letters 參考文獻
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