實(shí)訓(xùn)模塊一 前廳服務(wù)Front Office Project 1 Room Reservation Project 2 Checking In Project 3 Bell Service Project 4 Information Service Project 5 Switchboard Project 6 Foreign Currency Exchange Project 7 Checking Out Project 8 Business Center 實(shí)訓(xùn)模塊二 客房服務(wù)Housekeeping Project 1 Cleaning Service Project 2 Laundry Service Project 3 Other Services 實(shí)訓(xùn)模塊三 餐飲服務(wù)Food and Beverages Project 1 Table Reservation Project 2 Chinese Food Project 3 Western Food Project 4 Room Service Project 5 Beverage Service 實(shí)訓(xùn)模塊四 康樂服務(wù)Recreation Center Project l Body Building Service Project 2 Bath and Saunat Project 3 Beauty Parlor 實(shí)訓(xùn)模塊五 會(huì)展服務(wù)Convention and Exhibition Project 1 Convention Service Project 2 Exhibition Service 實(shí)訓(xùn)模塊六 處理投訴Handling Complaints Project Handling Complaints 參考答案 Suggested Answers 參考文獻(xiàn)
鄂公網(wǎng)安備 42010302001612號(hào) 