Unit One Hotel Reservations Part One Text A Choosing a Good Hotel Part Two Speaking Out Part Three Listening In Part Four Text B The World's Ten Largest Hotel Groups Part Five Writing Business Letter Part Six Extensive Reading ， Making the Right Impression Unit Two Check—in Part One Text A Things to Do When You Arrive Too Early for Check—In Part Two Speaking Out Part Three Listening In Part Four Text B IHG Reduces Environmental Impact Part Five Writing E—mail Part Six Extensive Reading The Importance of Front Office Unit Three Hotel Housekeeping Part One Text A Can I Have the Barbie Suite？ Part Two Speaking Out Part Three Listening In Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China Part Five Writing Memorandum Part Six Extensive Reading The Job of an Executive Housekeeper Unit Four Dining at Hotels Part One Text A Healthier Food at Hotels Part Two Speaking Out Part Three Listening In Part Four Text B Making a Hotel a Home Part Five Writing Note Part Six Extensive Reading How to Be a Good Waiter Unit Five Public Facilities at Hotels Part One Text A Hotels Offer Boot—Camp Exercise for Guests Part Two Speaking Out Part Three Listening In Part Four Text B Hilton Hotels Corporation Part Five Writing Notice Part Six Extensive Reading The Making of a Good Concierge Unit Six Hotel Bars Part One Text A Hotels Open Fancy， Profitable Rooftop Bars Part Two Speaking—Out Part Three Listening In Part Four Text B Hotels Test Offering Meeting Rooms That Can Serve as Offices Part Five Writing Fax Part Six Extensive Reading Service Tips for Bartenders Unit Seven Hotel Complaints Part One Text A How to Deal with Hotel Guests' Complaints Part Two Speaking Out Part Three Listening In Part Four Text B How to Complain at a Hotel Part Five Writing Complaint Letter Part Six Extensive Reading A Case Study of Complaint at a Five—Star Deluxe Hotel Unit Eight Check—out Part One Text A University Opens 150—Room Hotel as Student Training Lab Part Two Speaking Out Part Three Listening In Part Four Text B Foreign Hotels Expand Their Reach into China Part Five Writing Help Wanted Part Six Extensive Reading Qualities of Hotel Leaders Appendix I 國際知名酒店 Appendix II 酒店常用詞匯 Appendix III 酒吧與餐廳用語 References
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