Unit1 Hotel Passage A Hotel Passage B Inn Unit 2 Hotel Types Passage A Classification of Hotels by Type Passage B The Most Expensive Hl~els Unit 3 Burj Al Arab Passage A Bur]AI Arab Passage B Apartment Hotel Unit 4 Hotel Departments and Position Responsibilities Passage A Hotel Departments and Their Responsibilities Passage B Front Office Staff's Roles and Attributes Unit 5 Staff Training Passage A Employee Decisions Make Great Training Tools Passage B Hotels Train Employees to Think Fast Unit 6 Hotel Business Mode! Passage A Changing Times Require Changing Hotel Business Mo Passage B Is Your Hote!a Mess? Unit 7 Cross-cultural Awareness Passage A Varying Cultural Customs Impact Hotel Design Passage B Accommodating the International Guest Unit 8 HoteI Marketing PassaRe A Five Ways to Digitally Upsellat Your Hotel Passage B Mobile Meets Hotels：Determining Whether a Website or App is Most Valuable for Your Property 82 Unit 9 Hotel and Tourism Passage A Chinese Tourism：A Potential Boun for U．S．Hotels Passage B Chinese Supply Demand Making Waves in Caribbean Unit 10 Talent Management Model Passage A Spot Your Superman：Talent Management in the Hotel Indust Passage B Management over Easy the Talent Fix for Casual Dining Unit 11 Brand Strategy Passage A Amanresorts-The Unbranded Brand Passage B IHG Launches Health and Fitness-oriented Hotel Brand Unit 12 Risk Management Passage A How to Manage Legal Risks of Social Media Passage B Risk Management：a Hotelier’S Guide Unit 13 Overcoming the Barriers to Growth Passage A 5 Challenges Facing the Hoteliers of 70morrow Passage B Brands Grind to Push Online Presence in China Unit 14 Sustainable DeveIopment Passage A CurrentTrends in HotelSustainability Passage B Recapping Sustainability Success Stories Unit 15 Innovation and Development Passage A． Hotels Need to Be More Disruptive Passage B Pop-up Hotels a Big Hit in the Niche Segment Unit 16 Chinese Hote!Market Passage A China．Hotel Developers Optimistic about Future Passage B Strategic Plans VS．Reality in Development Key to Activities and Exercises Glossary Appendix 1 A Brief Introduction to Intemationally Branded Hotel Groups Appendix 2 詞匯學(xué)習(xí)之詞塊與隱喻策略
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