Chapter 1 The Basics of Business Lee竹er Writing Chapter 2 Components of a Business Letter Chapter 3 Initiating Business Relationships Chapter 4 Enquiries and Replies Chapter 5 Quotations and Offers Chapter 6 Sales Promotion Chapter 7 0rders and Execution Chapter 8 Terms of Payment Chapter 9 Packing and Marking Chapter 10 Delivery and Afier-sale Service Chapter 11 Shipment Chapter 12 Cargo Insurance Chapter 13 Agency Chapter 14 Complaints and Adjustments Chapter 15 International Trade in Services Chapter 16 0ther Business-related Letters