Unit 1 Using the Telephone Focus Warming Up Part 1 Telephone inquiries Part 2 Leaving a message on the phone Oral Practice Cultural References Unit 2 Travelling on Business Focus Warming Up Part 1 Making flight reservations Part 2 Making room reservations Part 3 Checking in at an international airport Part 4 Going through the customs Oral Practice Cultural References Unit 3 Airport Pick-up Focus Warming Up Part 1 Meeting at the airport Part 2 Driving to the hotel Oral Practice Cultural References Unit 4 Staying at a Hotel Focus Warming Up Part 1 Checking in Part 2 Checking out Part 3 Laundry service Part 4 Room service Oral Practice Cultural References Unit 5 Entertaining Visitors Focus Warming Up Part 1 Extending a dinner invitation Part 2 At the dinner party Oral Practice Cultural References Unit 6 Making an Appointment Focus Warming Up Part 1 Making an appointment Part 2 Postponing an appointment Oral Practice Cultural References Unit 7 Receiving Visitors Focus Warming Up Part 1 Receiving a visitor with an appointment Part 2 Receiving a visitor without an appointment Part 3 Hosting a client at the office Oral Practice Cultural References Unit 8 Showing Visitors around the Company Focus Warming Up Part 1 Showing visitors around the company Part 2 Talking about the company Part 3 Talking about products Oral Practice Cultural References Unit 9 Attending a Commodity Fair Focus Warming Up Part 1 Booking a booth Part 2 Introducing your company and products Part 3 Promoting sales Oral Practice Cultural References Unit 10 Enquiries and Offers Focus Warming Up Part 1 A specific enquiry Part 2 Making a quotation Part 3 Making an offer Oral Practice Cultural References Unit 11 Negotiating Prices Focus Warming Up Part 1 Negotiating prices Part 2 Making counter-offers Oral Practice Cultural References Unit 12 Terms of Payment Focus Warming Up Part 1 Making payment by T/T Part 2 Making payment by D/P Part 3 Making payment by sight L/C Oral Practice Cultural References Unit 13 Shipment Focus Warming Up Part 1 On the time of shipment Part 2 Asking for transshipment Oral Practice Cultural References Unit 14 Packing Focus Warming Up Part 1 Talking about inner packing and outer packing Part 2 The customer's suggestions on packaging Oral Practice Cultural References Unit 15 Insurance Focus Warming Up Part 1 Talking about the insurance practice Part 2 Discussing the insurance clause Oral Practice Cultural References Unit 16 Concluding a Deal Focus Warming Up Part 1 Clarifying the terms and conchtions Part 2 Going through the details before you sign Oral Practice Cultural References Unit 17 Fulfilling the Contract （1） Focus Warming Up Part 1 Urging the buyer to open an L/C Part 2 Checking the L/C with the terms of contract Part 3 Asking for amendment to the L/C Oral Practice Cultural References Unit 18 Fulfilling the Contract （2） Focus Warming Up Part 1 Getting ready for shipment Part 2 Sending the shipping advice Part 3 Preparing the shipping documents Oral Practice Cultural References Unit 19 Fulfilling the Contract （3） Focus Warming Up Part 1 Wrong interpretation of the convention Part 2 Delayed shipment Oral Practice Cultural References Unit 20 Claims and Settlements （1） Focus Warming Up Part 1 Complaining about products Part 2 Filing a claim on inferior quality Oral Practice Cultural References Unit 21 Claims and Settlements （2） Focus Warming Up Part 1 Filing a claim for damages Part 2 Filing a claim on non-delivery Oral Practice Cultural References Unit 22 Agency Focus Warming Up Part 1 Requesting for sole agency Part 2 Signing a sole agency agreement Oral Practice Cultural References 附錄A 獨家代理協(xié)議Exclusive Agency Agreement 附錄B 外貿(mào)常見合同Sales Contract 附錄C 跟單信用證統(tǒng)一慣例（UCP600） 附錄D 口譯練習參考答案 參考文獻
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