Chapter I Essentials and Formats of Business Writing (商務(wù)信函的寫(xiě)作要素與信函格式) Section One Essentials of Business Writing(商務(wù)信函寫(xiě)作要素) Section Two Formats(信函格式) Section Three The Envelope(信封) ChapterⅡ Work Documents(工作文書(shū)) Section One Note(便條) Section Two Notice(通知) Section Three Announcement(啟事) Section Four Request(請(qǐng)示) Section Five Report(報(bào)告) Section Six Memo(備忘錄) ChapterⅢ Ceremonial Documents(禮儀文書(shū)) Section One Letters of Thanks(感謝信) Section Two Letters of Congratulations(gJL賀信) Section Three Letters of Apology(道歉信) Section Four Letters of Sympathy(慰問(wèn)信) Section Five Reference Letters(推薦信) Section Six Letters of Introduction(介紹信) Chapter 1V Social Documents(社交文書(shū)) Section One Letters of Inquiry(咨詢(xún)函) Section Two Letters of Appointment(約見(jiàn)函) Section Three Letters of Invitation(邀請(qǐng)函) Section Four Letters of Complaint(投訴函) Section Five Proposal(建議) Section Six Certificate(證明) Chapter V Business Documents(商務(wù)文書(shū)) Section One Establishing Business Relations(建立貿(mào)易關(guān)系) Section Two Becoming an Agent(代理) Section Three Inquiries,Offers&Counteroffers (詢(xún)價(jià)、報(bào)盤(pán)及還盤(pán)) Section Four Orders and Contracts(訂單及合同) Section Five Terms of Payment(付款方式) Section Six Insurance and Shipment(保險(xiǎn)與托運(yùn)) ChapterⅥ HR Management Documents(人力資源管理文書(shū)) Section One Enrolment(招聘) Section Two Application Letters and Resumes(求職信及簡(jiǎn)歷) Section Three Offer(錄用) Section Four Termination of Employment(解聘) Section Five Internal Transfer(內(nèi)部調(diào)任) ChapterⅦ Conference Documents(會(huì)議文書(shū)) Section One Invitations for Conference(會(huì)議邀請(qǐng)) Section Two Conference Agenda(會(huì)議日程) Section Three Conference Minutes(會(huì)議紀(jì)要) ChapterⅧ Writing for Certificate Tests(相關(guān)證書(shū)寫(xiě)作考試) Section One Business English Certificate (劍橋商務(wù)英語(yǔ)證書(shū)) Section Two China Business English Certificate (全國(guó)商務(wù)英語(yǔ)證書(shū)) Section Three China Business English Training (商務(wù)英語(yǔ)崗位能力證書(shū)) 參考文獻(xiàn)