Unit 1 Knowing Outsourcing Industry 1.1 Warm Up-Brainstorming and Speaking 1 2 Technical Terms 1.3 Food for Thoughts 1.4 Speaking Tips: Introduction Greetings and Small Talk 1.5 Case Study and Presentation 1.6 Reading Aloud Business Tips Unit 2 Commurucation in Software Outsourcing 2.1 Warm Up-Brainstorming and Speaking 2.2 Technical Terms 2.3 Food for Thoughts 2.4 Speaking Tips:Giving more Information 2.5 Case Study and Presentation 2.6 Reading Aloud Business Tips Unit3 Handling Clients 3.1 Warm up-Brainstorming and Speaking 3.2 Technical Terms 3.3 Food for Thoughts 3.4 Speaking Tips: Dealing with Customers 3.5 Case Study and Presentation 3.6 Reading Aloud Business Tips Unit 4 Building Teamwork 4.1 Warm Up-Brainstorming and Speaking 4.2 Technical Terms 4.3 Food for Thoughts 4.4 Speaking Tips: Applying for a Position 4.5 Case Study and Presentation 4.6 Reading Aloud Business Tips Unit5 SolvingProblems 5.1 Warm Up-Brainstorming and Speaking 5.2 TechnicalTerms 5.3 FoodforThoughts 5.4 Speaking Tips: Making Suggestions 5.5 Case Study and Presentation 5.6 Reading Aloud Business Tips Unit 6 Meetings 6.1 Warm Up-Brainstorming and Speaking 6.2 TechnicalTerms 6.3 Food for Thoughts 6.4 Speaking Tips: Meetings 6.5 Case Study and Presentation 6.6 Reading Aloud Business Tips Unit 7 Sales 71 Warm Up-Brainstorming and Speaking 7.2 TechnicalTerms 7.3 Food for Thoughts 7.4 Speaking Tips: Sales 7.5 Case Study and Presentation 7.6 Reading Aloud Business Tips Unit 8 Testing 8.1 Warm Up-Brainstorming and Speaking 8.2 Technical Terms 8.3 Food for Thoughts 8.4 SpeakingTips: Testing 8.5 Case Study and Presentation 8.6 Reading Aloud Business Tips Unit 9 Data 9.1 Warm Up-Brainstorming and Speaking …… Unit 10 Presentations Unit 11 Business Trips Unit 12 Interview Unit 13 Technology Unit 14 Specifying Customer Needs Unit 15 Describing Designs Unit 16 Detailing Processes Unit 17 Documenting Your Work Unit 18 Get It Running Unit 19 Between Colleagues Unit 20 Contimung Education Unit 21 Quality Control Unit 22 Office Talk