Chapter 1 Tourism History Unit 1 What Is Tourism Unit 2 Abridged History of Travel and Tourism Chapter 2 Tourism Industry Unit 1 Special Characteristics of Tourism Unit 2 Reasons for Increased Travel and Recreation Unit 3 Tourism Planning Unit 4 Reform and Opening of China's Tourism Industry Chapter 3 Tourism Culture Unit 1 Thomas Cook and Son Unit 2 Evaluating Tourist Resources Unit 3 International Tourism: the Future Chapter 4 Food Unit 1 Reserving a Table Unit 2 At Chinese Restaurant Unit 3 At Western Restaurant Unit 4 Payment Chapter 5 Lodging Unit 1 Check-in Unit 2 Room Service and Laundry Service Unit 3 Housekeeping Service Unit 4 Other Services Unit 5 Check-out Chapter 6 Transportation Unit 1 On the plane Unit 2 Taking a train Unit 3 By bus and by taxi Unit 4 Other means of tourism transportation Chapter 7 sightseeing Unit 1 Natural scenery Unit 2 Historical sites Unit 3 City Tours Chapter 8 Shopping Unit 1 Shopping in China Unit 2 Shopping in Western Country Unit 3 Payment Chapter 9 Entertainment Unit l Theatres and Concerts Unit 2 Bars and Clubs Unit 3 Sauna and Beauty Salon Unit 4 Recreation Chapter 10 Handling Complaints Unit 1 Complaining about Restaurant Service Unit 2 Complaining about Hotel Service Unit 3 Complaining about the Tour Guide Service References