Chapter One Preliminaries of Business Letter Writing Chapter Two Components of A Business Letter Chapter Three Establishing Business Relationships Chapter Four Inquiries and Replies Chapter Five Quotations9 Offers and Counter-offers Chapter Six Sales Letters and Follow-ups Chapter Seven Orders and Acknowledgements Chapter Eight Packing and Marking Chapter Nine International Payment Chapter Ten Shipment and Insurance Chapter Eleven Complaints, Claims and Adjustments Chapter Twelve Agency Chapter Thirteen Social Letters Chapter Fourteen Memorandums Chapter Fifteen Business Reports Chapter Sixteen Meeting Agendas and Minutes Chapter Seventeen Recruitment Advertisements Suggested Keys to Exercises References