Unit 1 Knowing Outsourcing Industry Text A IT Outsourcing Text B How to Leverage Outsourcing Partners to Enter the Chinese Sottware Market Writing Acceptance Letter Unit 2 Communication in Software Outsourcing Text A The Importance of Communication in Outsourcing Companies Text B Why You Need to Get Your Message Across Writing Invitation Letter Unit 3 Handling Clients Text A Five Ways to Find Outsourcing Clients Text B How to Deal With Written Complaints in Business? Writing Complaint Letter Unit 4 Managing Meetings Text A Why So Many Meetings Are Required to Manage Vender Relationship Text B Format and Structure of a Formal Meeting Writing Memorandum and Notice of Meeting Unit 5 Building Teamwork Text A Software Outsourcing Developing Your Software Faster and Better Text B How to Make Better Team Work? Writing Apology Letter Unit 6 Managing Time in Outsourcing Text A Time Management in the Outsourcing Industry Text B Time Management: Discover 7 Ways to Best Manage Your Time Writing Refusal Letter Unit 7 Solving Problems Text A Three Vital Considerations before Outsourcing Work Can Benefit Text B Top Five Outsourcing Problems and Strategies for Resolution Writing Follow-up Letter Unit 8 Understanding Processing Text A Things to Bear in Mind Text B Nine Stages of the Outsourcing Life Cycle Writing Business Proposal Unit 9 Meeting with the Future Text A 2010 Predictions for the Outsourcing Industry Text B How does China Presently & Future Rank in the World Outsourcing Market?, Writing Thank-You Letter