Part Ⅰ Service Procedure Part Unit OneMeeting the guest Section 1Introduction Section 2Dialogue Section 3Practice Exercises Unit TwoOn the way to the hotel Section 1Introduction Section 2Dialogue Section 3Practice Exercises Unit ThreeCheck in at the hotel Section 1Introduction Section 2Dialogue Section 3Practice Exercises Unit FourTalking about the itinerary Section 1Introduction Section 2Dialogue Section 3Practice exercises Unit FiveGoing out for meals Section 1Introduction Section 2Dialogue Section 3Practice exercises Unit SixOn the way to the scenery Section 1Introduction Section 2Dialogue Section 3Practice exercises Unit SevenCheck out at the hotel Section 1Introduction Section 2Dialogue Section 3Practice exercises Unit EightSeeing off Section 1Introduction Section 2Dialogues Section 3Practice exercises Part Ⅱ Handling Complaints and Emergency Part Unit OneHandling complaints Case Practice exercises Unit TwoHandling special dietary requirements Case Case Practice exercises Unit ThreeHandling the adjustment of the itinerary1 (Ⅰ) Case Case Practice exercises Unit FourHandling the adjustment of the itinerary(Ⅱ) Case Practice exercises Unit FiveIncident of meeting the guests Case Case Case Practice exercises Unit SixMissing luggage Case Case Practice exercises Unit SevenMissing tourists Case Case Practice exercises Unit EightMissing travel certificate Case Case Practice exercises Part Ⅲ Chinese Society and Culture Part Unit OneBasic information of China Basic information of China Unit TwoMain religion in China Lesson oneBuddhism ,Confucianism and Daoism Lesson twoIslam and Christianity Unit ThreeTraditional Chinese festivals Lesson oneThe Spring Festival Lesson twoThe Mid autumn festival and the dragon boat festival Unit FourChinese cuisine Lesson OneThe Art of Chinese cooking Lesson TwoChinese snacks Unit FiveChinese Arts Lesson OneArts and crafts Lesson TwoChinese calligraphy Lesson ThreePeking opera Lesson FourWushu and Qigong Unit SixTea and silk Lesson OneTea culture Lesson TwoChinese silk Unit SevenTraditional Chinese medicine and acupuncture Lesson oneTraditional Chinese medicine Lesson TwoAcupuncture Unit EightAncient Chinese architecture and garden Lesson oneArchitecture in ancient China Lesson TwoChinese garden Part Ⅳ Practical Writing and Training Part Unit OneTour of Chinese imperial palace Lesson OneHow to describe Chinese imperial palace Lesson TwoA virtual tour to the mysterious palace complex Unit TwoTour of temples Lesson OneHow to describe Chinese buddhist temple Lesson TwoA virtual tour to the Chinese buddhist temple Unit ThreeTour of Chinese imperial mausoleum Lesson OneHow to describe Chinese imperial mausoleum Lesson TwoA virtual tour to Chinese imperial mausoleum Unit FourTour of Chinese gardens Lesson OneHow to describe Chinese garden Lesson TwoA virtual tour to Chinese garden Unit FiveTour of Chinese ancient fortification Lesson OneHow to describe Chinese ancient fortification Lesson TwoA virtual tour to Chinese ancient fortification Unit SixTour of mountains Lesson OneHow to describe mountains Lesson TwoA virtual tour to mountains Unit SevenCity tour Lesson OneHow to introduce a Chinese city Lesson TwoA virtual tour to Chinese city Unit EightTour of lakes and rivers Lesson OneHow to describe Chinese waterrelated scenic spots Lesson TwoA virtual tour to Chinese lakes and rivers 附錄 參考文獻(xiàn)
鄂公網(wǎng)安備 42010302001612號(hào) 