目 錄 Unit 1 An Introduction about Business Letter Writing\t1 Parts of Modern Business Letters\t1 Business Letter Sample\t6 Forms of a Business Letter\t8 Addressing Envelopes\t9 Principles of Business Letter Writing\t11 Exercise\t13 Unit 2 Establishing Business Relations\t15 Brief Introduction\t15 Specimen Letter\t16 New Words & Expressions\t18 Notes\t19 Useful Sentences\t22 Optional Study\t23 Exercise\t24 Unit 3 Enquiry and Replies\t29 Brief Introduction\t29 Specimen Letter\t30 New Words & Expressions\t32 Notes\t34 Useful Sentences\t37 Optional Study\t38 Exercise\t39 Unit 4 Offer\t43 Brief Introduction\t43 Specimen Letter\t44 Notes\t47 Useful Sentences\t51 Optional Study\t52 Exercise\t54 Unit 5 Counter-Offer\t58 Brief Introduction\t58 Specimen Letter\t58 New Words & Expressions\t60 Notes\t62 Useful Sentences\t65 Optional Study\t66 Exercise\t67 Unit 6 Order and Acknowledgement\t73 Brief Introduction\t73 Specimen Letter\t74 New Words & Expressions\t76 Notes\t77 Useful Sentences\t83 Optional Study\t84 Exercise\t85 Unit 7 A Sales Contract\t90 Brief Introduction\t90 Specimen\t91 New Words & Expressions\t94 Notes\t96 Useful Sentences\t101 Optional Study\t101 Exercise\t103 Unit 8 Packing\t115 Brief Introduction\t115 Specimen Letter\t118 New Words & Expressions\t119 Notes\t121 Useful Sentences\t124 Optional Study\t125 Exercise\t126 Unit 9 Payment\t132 Brief Introduction\t132 Specimen Letter\t133 New Words & Expressions\t135 Notes\t136 Useful Sentences\t141 Optional Study\t143 Exercise\t151 Unit 10 Shipment\t158 Brief Introduction\t158 Specimen Letter\t160 New Words & Expressions\t162 Notes\t163 Useful Sentences\t167 Optional Study\t168 Exercise\t169 Unit 11 Insurance\t175 Brief Introduction\t175 Specimen Letter\t178 New Words & Expressions\t179 Notes\t182 Useful Sentences\t187 Optional Study\t188 Exercise\t189 Unit 12 Complaints and Claims\t194 Brief Introduction\t194 Specimen Letter\t195 New Words & Expressions\t197 Notes\t198 Useful Sentences\t203 Optional Study\t204 Exercise\t206 參考文獻(xiàn)\t211