Unit 1Introduction to Logistics Text 1What is Logistics Dialogue 1Introduction to Logistics Company Text 2Activities in Logistics System Dialogue 2Visiting a Logistics Company Unit 2Customer Service Text 1What is Customer Service Dialogue 1Delay of Delivering Text 2How to Improve Customer Service Level Dialogue 2Making a Complaint Unit 3Warehousing Text 1Warehouse Operation Dialogue 1Visiting a Warehouse Text 2Inventory Management Dialogue 2How Much Should I Order Unit 4Transportation and Distribution Text 1Transportation Mode Dialogue 1Negotiating about the Transportation Conditions Text 2Distribution Management Dialogue 2Partial Shipment and Transshipment Unit 5Packaging Text 1Introduction of Packaging Dialogue 1Packing of Silk Stockings Text 2Functions of Packaging Dialogue 2the Packaging of Beer Unit 6International Logistics Text 1Containerization Dialogue 1Talking about the Unloading Port Text 2Main Logistics Documents Dialogue 2Change of Port of Destination Unit 7Purchasing Text 1Purchasing Dialogue 1What is Purchasing Text 2Purchasing Process Dialogue 2Ordering Equipment Unit 8the Third Party Logistics Text 1the Nature of the Third Party Logistics Dialogue 1Searching the 3PL Companies Text 23PL in China Dialogue 2Evaluating 3PL Companies Unit 9Supply Chain Management Text 1Supply Chain Management Dialogue 1Developing a Supply Chain Text 2Developing Trends in Supply Chain Management Dialogue 2the Possibility of Creating a Supply Chain Unit 10Logistics Information Management Text 1The Role of Information Management Dialogue 1Difference between legacy system and present system Text 2Pick?to?Light Basics Dialogue 2Introduction to Supply Chain Management InformationSystem Appendix Ⅰ附錄一Logistics Terms Appendix Ⅱ附錄二Reference Key Appendix Ⅲ附錄三International Logistics Words Appendix Ⅳ附錄四Logistics Documents 參考書目
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