Part One Hotel Courtesy English Unit 1 Hotel Courtesy English Part Two Food and Beverage Department Unit 2 Reserving the Table Dialogue One: Reserving the Table Dialogue Two: Changing the DinnerTime Text : Banquet Service Dialogue Three: Banquet Reservation Unit 3 Receiving the Guest Dialogue Four: Receiving the Guest Dialogue Five: Receiving the Guest who hasno Reservation Dialogue Six: Recommending the Guest toWait Unit 4 Taking Order Text: Knowledge about Western Food Dialogue Seven: Taking Order about WesternFood Dialogue Eight: American-StyleBreakfast Text: Knowledge about Chinese Food Dialogue Nine: Taking Order about ChineseFood Unit 5 Bar Service Text: Knowledge about Beverage Dialogue Ten: At the Bar Dialogue Eleven: Ordering the ForeignWine Dialogue Twelve: Ordering the ChineseWine Unit 6 Service during the Meal Dialogue Thirteen: Service during the Meal(1) Dialogue Fourteen : Service during theMeal (2) Dialogue Fifteen : Service during the Meal(3) Unit 7 Settling the Bill Dialogue Sixteen: Setding the Bill for theStaying Guest Dialogue Seventeen: Setding the Bill inCash Dialogue Eighteen: Settling the Bill byCredit Card Part Three The Front Office and Housekeeping Service Unit 8 Reservation Desk Dialogue Nineteen: Reserving theRoom Dialogue Twenty: Group Reservation Unit 9 Reception Desk Dialogue Twenty-One: Receiving theGuest Dialogue Twenty-Two: Receiving the GroupGuests Dialogue Twenty-Three: Recommending theLocal Restaurant Dialogue Twenty-Four: Morning Call Dialogue Twenty-Five: Handling theComplaints Unit 10 Bellman's Service Dialogue Twenty-Six: Leading theGuest to the Room Dialogue Twenty-Seven: Introducingthe Hotel and the Service Facilities Unit 31 Floor Attendant's Service Dialogue Twenty-Eight: Cleaning theRoom (1) Dialogue Twenty- Nine : Cleaning theRoom (2) Dialogue Thirty: Dealing with theEmergency (Taking Care of the Sick Guest ) Dialogue Thirty-One: Introducing theLaundry Time and the Price Dialogue Thirty-Two: Returning theLaundry Unit 12 Check-out Dialogue Thirty -Three: Exchangingthe Money for the Guest Dialogue Thirty -Four: Settling theBill in Cash Dialogue Thirty-Five: Settling theBill by Credit Card 參考書(shū)目
鄂公網(wǎng)安備 42010302001612號(hào) 