前言 Unit 1 Careers in Hospitality Industry Ⅰ Reading： The Hospitality Industry Ⅱ Warm Up： Workplaces in Hospitality Industry Ⅲ Career Planning Ⅳ Writing： Resume Ⅴ Learning More Unit 2 Travel Agent Ⅰ Reading： Travel Agency and Travel Agent Ⅱ Warm Up： Procedure of Travel Inquiry Ⅲ Dialogues Ⅳ Listening Ⅴ Speaking Ⅵ Writing：Reply to Inquiry Email Ⅶ Learning More Unit 3 Meeting Guests Ⅰ Reading： On the Way to the Hotel Ⅱ Warm Up： Traveling Abroad Ⅲ Dialogues Ⅳ Listening Ⅴ Speaking Ⅵ Writing： Welcome Speech Ⅶ Learning More Unit4 Receptionist Ⅰ Reading： Receptionist job Description Ⅱ Warm Up ： Types of Hotels Ⅲ Dialogues Ⅳ Listening Ⅴ Speaking Ⅵ Writing： Letter of Confirmation Ⅶ Learning More Unit5 Concierge Ⅰ Reading： Concierge Job Description Ⅱ Warm Up： Jobs of a Concierge Ⅲ Dialogues Ⅳ Listening Ⅴ Speaking Ⅵ Writing： A Reply to a Complaint Letter Ⅶ Learning More Unit 6 Housekeeper Ⅰ Reading： Housekeeper job Description Ⅱ Warm Up： Room Facilities Ⅲ Dialogues Ⅳ Listening Ⅴ Speaking …… Unit 7 One Button Service Unit 8 Host and Hostess Unit 9 Waiter and Waitress Unit 10 Bartender Unit 11 Tour Guide 1 On the Way to the Attraction Unit 12 Tour Guide 2 In the Scenic Spot Unit 13 Tourist Shopping Unit 14 Entertainment Unit 15 Health Care Unit 16 Farewell References
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