Contents Unit1 The First Day in the Office Unit2 First Contact Unit3 Appointments and Arrangements Unit4 Visiting Customers Unit5 Invitation for Dinner Unit6 Establishment of Business Relations Unit7 At the Airport Unit8 At the Hotel Unit9 Business Presentation Unit10 In the Workshop Unit11 At the Fair Unit12 Salesmanship Unit13 Business Meeting Unit14 On the Telephone Unit15 Complaints and Crises