Unit 1 Travel and Traffic Unit 2 Welcome and Farewell Unit 3 Recreational Activities Unit 4 Seeing a Doctor Unit 5 Appointments and Arrangements Unit 6 Companies and Products Unit 7 Enquiries and Offe Unit 8 Price Bargaining Unit 9 Conclusion of Business Unit 10 Terms of Payment Unit 11 Packing and Labelling Unit 12 Delivery and Shipment Unit 13 Iurance Unit 14 Claims and Settlement Unit 15 Exhibition and Convention Unit 16 Outsourcing Bibliography