Part I Front Office Unit 1 Room Reservation I. Lead-in II. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading V1. Form Filling Unit 2 Check-in Service I. Lead-in II. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 3 Bell Service I. Lead-in II. Situational Dialogues III Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 4 Information Service 1. Lead-in 1I. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 5 Business Center I. Lead-in II. Situational Dialogues 1II. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 6 The Operator I. Lead-in II. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 7 The Cashier I. Lead-in II. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 8 Check-out Service I. Lead-in I1. Situational Dialogues III. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Unit 9 Dealing with Complaints I. Lead-in II. Situational Dialogues Ill. Key Words and Sentence Patterns IV. Oral Practice V. Extensive Reading VI. Form Filling Part II Housekeeping Part III Food &Beverage Part IV Recreation and Conference Service Part V Other Services References
鄂公網(wǎng)安備 42010302001612號(hào) 