UNIT ONE HOTEL INDUSTRY ABC Ⅰ.What Is a Hotel Ⅱ.How to Enter the Hotel World Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT TWO FRONT OFFICE（Ⅰ） Reservation Service Ⅰ.What to Do in Handling Room Reservations Ⅱ.How to Handle Room Reservations Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT THREE FRONT OFFICE（Ⅱ） ReceptionService Ⅰ.What Do You Know About a Registration Form Ⅱ.How to Register Guests Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT FOUR FRONT OFFICE（Ⅲ） Concierge Service Ⅰ.What Do We Do Every Day Ⅱ.How to Do Our Service Properly Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT FIVE FRONT OFFICE（Ⅳ） Cashier Service Ⅰ.What to Do with the Hotel Bills Ⅱ.How to Be a Hotel Cashier Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT SIX HOUSEKEEPING（Ⅰ） Guest-Room Service Ⅰ.What Work Is Included in This Department Ⅱ.How to Do the Chamber Service Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT SEVEN HOUSEKEEPING（Ⅱ） Personal Service Ⅰ.What Are Included in Personal Services Ⅱ.How to Offer Personal Services Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT EIGHT FOOD&BEVERAGE DEPARTMENT（Ⅰ） Chinese Restaurant Service Ⅰ.What Is Served Here Ⅱ.How to Work in the Food and Beveragc Department Ⅲ.Summary of our Work Ⅳ.Consolidation UNIT NINE FOOD&BEVERAGE DEPARTMENT（Ⅱ） Westem Restaurant Service Ⅰ.What Is Served in a Western Restaurant Ⅱ.How to Serve Western Cuisine Ⅱ.Summary of our Work Ⅳ.Consolidation UNIT TEN FOOD&BEVERAGE DEPARTMENT（Ⅲ） UNIT ELEVEN SHOPPING ARCADE UNIT TWELVE RECREATION DEPARTMENT UNIT THIRTEEN EVENT DEPARTMENT UNIT FOURTEEN SALES&MARKETING DEPARTMENT UNIT FIFTEEN SETTLING COMPLAINTS UNIT SIXTEEN HOTEL MANAGEMENT Appendix
鄂公網(wǎng)安備 42010302001612號(hào) 