Module One Staff Development Unit 1 Job Interview Unit 2 Salary Negotiation Unit 3 New StaffTraining Unit 4 Impressive Business Presentation Unit 5 Teamwork Unit 6 Cultural Differences Module Two Corporate Operation Unit 7 Receiving and Sending-off Visitors Unit 8 Telephone Communication Unit 9 Ticket Reservation Unit 10 Schedule Arrangement Unit 11 PuNic Relations and Promotion Unit 12 International Exhibition, Tradeshow and World Expo Unit 13 Joint Venture Unit 14 Tendering and Bidding Unit 15 Overseas Development Module Three Business Practice Unit 16 Business Negotiation Unit 17 Enquiry and Offer Unit 18 Agency and Commission Unit 19 Packaging Unit 20 Shipment Unit 21 Insurance Unit 22 Terms of Payment Unit 23 Signing a Contract Unit 24 Complaints and Claims Module Four Business Highlights Unit 25 Financial Crisis Unit 26 International Trade Frictions Unit 27 Interviews with Chinese Business Heavyweights Keys to the Exercises References