Unit l Fundamentals of Writing all English Business letter Introduction t Wordstt Useful Expressions Exercisest Supplement：General Procedures of Export＆Import Transaction Unit 2 Establishing Business Relations Introduction CASE 1 A Request to English Business Relations CASE 2 Exporters Self Introduction CASE 3 Importers Self Introduction CASE 4 Exporter Writes to Importer CASE 5 Importer Writes to Exporter Words Useful Expressions Exereises Supplement：Canton Fair（http：／／wwwcantonfairorgcn／cn） Unit 3 Hosting a Visiting Delegation and Individuals Introduction CASE 1 Invitation CASE 2 Positive Response CASE 3 Itineraries and Programs CASE 4 Negative Response CASE 5 letters of Thanks on Return Words Useful Expressions Exereises SupplementCommon Business organizationt Unit 4 Enquiries offers Introduction CASE 1 A General Enquiry CASE 2 The Reply to a General Enquiry CASE 3 A Specific Enquiry CASE 4 The Reply to a Specific Enquiry CASE 5 Making a Firm offer CASE 6 Making a Non Firm offer Words Useful Expressions Exereises Supplement Trade Terms Unit 5 Price Disputation Introduction CASE 1 Counteroffer CASE 2 Acceptance Wordstt Useful Expressions Exercisestt Supplement Pricing Methods Unit 6 ordering Introduction CASE l Placing an order CASE 2 Confirming an order CASE 3 Declining an C）rder CASE 4 Execution of an order Wordst Useful Expressions Exercises SupplementWords about order Unit 7 Payment Introduction CASE 1 Introduction to Terms of Payment CASE 2 Accepting D／P Terms CASE 3 Urging Establishment of l／C CASE 4 Advising Establishment of l／C CASE 5 Asking for Amendment to l／C CASE 6 Asking for Extension of the l／C Words Useful Expressions Exercisest Supplement：Soft Clauses Unit 8 Packingtt Introduction CASE 1 The Buyer Agrees to the Packing CASE 2 Proposal of Packing CASE 3 A Reply of Packing CASE 4 Acknowledgement of Packing CASE 5 A Claim for Poor Packing Words Useful Expressions Exereisest Supplement：An Introduction of China Packaging Federation Unit 9 Transport Introduction CASE 1 Chartering Ships and Reply CASE 2 Shipment Instruction CASE 3 Urging Shipment CASE 4 Request for Extending l／C and Reply CASE 5 Asking for Transshipment and Reply CASE 6 Shipping Advice Wordsttt Useful Expressions Exercises Supplement Port of Shipment and Port of Destination Unit 10 Insurance Introduction CASE l Asking for Insurance Arrangement and Reply CASE 2 Clarifieation of InsuranceFerms CASE 3 Application for Insurance CASE 4 Informing Insurance Date CASE 5 Making Claims Words Useful Expressions Exercises Supplement：Insurance Terms Unit 11 ComplaintClaim and Settlement Introduction CASE 1 Complain about late Delivery CASE 2 Claim for Replacement CASE 3 Proposal for Settlement of a Claim CASE 4 Suggestion 01 Arbitration Words Useful Expressionst Exercises tt Supplement：Introduction of CIETAC Unit 12 letters of IntentAgreements and Contracts Introduction Words Useful Expressionst Exercises Supplement：Confusable Phrases about the Contract Unit 13 Agency Introduction CASE 1 Apply for Agency CASE 2 Reply to an offer of Agency CASE 3 Entrust an Exclusive Agency CASE 4 Refusal CASE 5 Termination of an Agency Relation Words Useful Expressions Exercisest SupplementElements of Agency Agreement Unit 14 Electronic CommerceEmail and Fax Introduction Electronic Commerce Email Fax Words Useful Expressions Exercises Supplement：Abbreviation and Smiley for|nternet Communication Appendix A Some Useful Knowledge about l／C Appendix B Packing Terms Appendix C：Common Abbreviations for International Trade Terms Appendix DExamination of Export—oriented Salesmen References
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