List of Zables List of Figures List of Pictures Abbreviation Abstract Acknowledgement Introduction Chapter One:Framework of Employment Relations andManagem,entControl Through the Labour Process Understanding Employment Relations rAc Concept ofEmployment Relations Philosophy ofResearch Aspects of Employment Relations Compensation Equality and Discrimination Grievance,Dispute and Bargaining Discip~line and Dismissal Involvement and Participation Labour Process Theory and Emotional Labour Braverman and Labour ProcessPrinciples Burawoy and Poststructuralist Views Emotional Labour Chapter Two:Hotel Management and Employment Relations!n theHotelIndustry Characteristics of Hotel HRM ……