Workshop One English for Front Office Unit 1 Room Reservation Part OneKey Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part TwoSimulation Training Technical Terms Sentence Patterns Sample Dialogues Dialogue 1 Receiving a Reservation (Basic Procedures ) Dialogue 2 A Group Reservation Dialogue 3 We Are Fully Booked Classroom Activities Part Three Extended Reading Advance Reservations Part Four Exercises Unit 2 Reception PartOneKey Points for Teaehing, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part Two Simulation Training Technical Terms Sentence Pattems Sample Dialogues Dialogue 1A Guest with Advance Reservation Checks in Dialogue 2Registering a Tour Group Dialogue 3Receiving a Walk-in Guest Classroom Activities Part Three Extended Reading What Should Hotel Receptionist Do? Part Four Exercises Unit 3 Bell Service Part One Key Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit PartTwoSimulation Training Technical Terms Sentence Patterns Sample Dialogues Dialogue 1Receiving a Guest & Bringing Him to His Room Dialogue 2Running Errands for Guests Dialogue 3Getting down the Luggage before the Guests Check out Dialogue 4Hiring a Taxi Classroom Activities Part ThreeExtended Reading The Front Desk Employees Part FourExercises Unit 4Money Exchange Part OneKey Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part TwoSimulation Training Technical Terms Sentence Patterns Key Points in the Unit Part TwoSimulation Training Technical Terms Sentence Patterns Sample Dialogues Dialogue 1An Overseas Call Dialogue 2Morning Call Dialogue 3Taking a Message Classroom Activities Part ThreeExtended Reading Telephone Calls Part FourExercises Unit 6Information Part OneKey Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part TwoSimulation Training Technical Terms Sentence Patterns Sample Dialogues Dialogue 1Inquiring about Telephone Fee Dialogue 2Giving Information Dialogue 3Posting a Letter Classroom Activities Part ThreeExtended Reading Ways of Categorizing Hotels Part Four Exercises Unit 7Complaints Part One Key Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part TwoSimulation Training Technical Terms Sentence Patterns Sample Dialogues Dialogue 1Misunderstandings at the Front Desk Unit 8 Paying the Bill and Checking out Workshop TwoEnglish for Housekeeping Department Unit 9 Room Cleaning Unit 10 Guests' Requests Unit 11 Laundry and Valet Service Unit 12 Room Service Unit 13 Lost and Found Unit 14 Damage and Compensation Unit 15 Problems and Maintenance Workshop Three English for Food and Beverage Department Unit 16 Table Reservation Unit 17 Receiving Diners Unit 18 Taking Orders and Recommendations Unit 19 Chinese Food Restaurant Unit 20 Western Food Restaurant Unit 21 Buffet and Coffee Shop Unit 22 Complaints Unit 23 Payment Unit 24 Beverage Service Workshop Four English for Other Departments Unit 25 Sample Dialogues for Other Departments
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