國際酒店服務(wù)英語

Chapter 1 Front Office Service 前臺(tái)服務(wù)
Unit 1 Room Reservation客房預(yù)訂
Unit 2 Checking In登記入住
Unit 3 Bell Service應(yīng)接服務(wù)
Unit 4 Information Service問詢服務(wù)
Unit 5 Exchanging Foreign Currency外幣兌換
Unit 6 Changing Rooms延宿和換房服務(wù)
Unit 7 Checking Out結(jié)賬離店
Chapter 2 Housekeeping客戶報(bào)務(wù)
Unit 1 Concierge Service客房迎賓服務(wù)
Unit 2 Room Cleaning清理房間
Unit 3 Laundry Service洗衣服務(wù)
Unit 4 Room Beverage Service客房送餐服務(wù)
Unit 5 Personalized Service個(gè)性化服務(wù)
Unit 6 Dealing with Emergency處理客房突發(fā)事件
Unit 7 Other Housekeeping Services其他客房服務(wù)
Chapter 3 Food & Beverage 餐飲服務(wù)
Unit l Table Reservation預(yù)訂餐位
Unit 2 Greeting the Guests餐廳迎客
Unit 3 Taking Orders點(diǎn)菜
Unit 4 Serving at the Dinner席間服務(wù)
Unit 5 Bar Service酒水服務(wù)
Unit 6 Paying the Bill結(jié)賬
Chapter 4 The Business Center商務(wù)中心
Unit 1 Communication Service通訊服務(wù)
Unit 2 Secretary Service文秘服務(wù)
Unit 3 Entertainment Service娛樂服務(wù)
Unit 4 Shopping Service商場服務(wù)
Appendix 1 Everyday Vocabulary酒店英語常用詞匯
Appendix 2 Name of Hotel’S Department酒店部門名稱
Appendix 3 Occupation and Position職位
Appendix 4 Dishware餐具
參考資料