Unit 1 Greeting the foreign guests at the airport 機場迎接外賓 Unit 2 Business arrangements 業(yè)務(wù)安排 Unit 3 Establishing business relations 建立商務(wù)關(guān)系 Unit 4 Business visit 商務(wù)參觀 Unit 5 Banquet reception 招待宴請 Unit 6 Sightseeingarran:gement 觀光游覽 Unit 7 Farewell banquet 告別送行 Unit 8 Trade fair 商務(wù)展會 Unit 9 Introduction and promotion of products 產(chǎn)品介紹與促銷 Unit 10 Business negotiation 商務(wù)談判 Unit 11 Preliminary talk 初次會談 Unit 12 Inquiry and offer 詢盤與報盤 Unit 13 Counter——offer and counter,-counter0ffer 還盤與反還盤 Unit l4 Acceptance and order 接受與訂貨 Unit 15 Packing and shipment 包裝與裝運 Unit 16 Payment and delivery 付款與交貨 Unit 17 Inspection and insurance 商檢與保險 Unit 18 Agency and contract 代理與簽約 Unit 19 Claims and settlement 索賠與理賠 Unit 20 Complaint handling 處理投訴