前言
Chapter 1Client Reception 接待客戶(hù)
Unit 1Greeting a Client跟客戶(hù)打招呼
Unit 2Giving Answers to Clients 為客戶(hù)解答
Unit 3Making Suggestions to Client 向客戶(hù)建議
Chapter 2Ordinary Business 普通業(yè)務(wù)
Unit 1Opening a Current Account 開(kāi)立賬戶(hù)
Unit 2Take Deposits and Withdraw 辦理存款、取款
Unit 3Safe 保險(xiǎn)箱
Unit 4Foreign Currency Exchange 兌換外幣
Unit 5Cash the Check 兌現(xiàn)支票
Unit 6Opening a Letter of Credit 開(kāi)立信用證
Unit 7Loss Register 掛失
Unit 8Stock Broking Business 股票業(yè)務(wù)
Unit 9Loan for Cars or Houses 車(chē)房貸款
Unit 10Credit Investigation 資信調(diào)查
Unit 11Interest and Overdraft 利息與透支
Unit 12Transfer Accounts 轉(zhuǎn)賬
Unit 13Individual Loans 個(gè)人貸款
Unit 14Remittances 匯款
Chapter 3Special Business 特殊業(yè)務(wù)
Unit 1Credit Card Services 信用卡服務(wù)
Unit 2Charges and Paying Agency Service 代收和代付費(fèi)用
Unit 3Foreign Exchange 外匯
Unit 4Collection Service 托收服務(wù) Unit 5Commission Insurance Business 代理保險(xiǎn)業(yè)務(wù)
Unit 6Fund and Bonds 基金與債券
Unit 7Futures and Option 期貨與期權(quán)
Chapter 4About the Banking 關(guān)于銀行
Unit 1The Banking Industry in China 中國(guó)的銀行
Unit 2Currency and Monetary System 貨幣和貨幣制度
Unit 3Internet Banking 網(wǎng)上銀行
Unit 4SelfService Bank 自助銀行
Unit 5Mobile Banking and Phone Banking 手機(jī)銀行和電話(huà)銀行
附錄
附錄Ⅰ金融職員專(zhuān)業(yè)術(shù)語(yǔ)
附錄Ⅱ金融證券術(shù)語(yǔ)
附錄Ⅲ各地銀行名稱(chēng)中英文對(duì)照