Chapter One What Is Marketing? Chapter Two The Marketing Concept Chapter Three The Marketing Environment Chapter Four Global Markets and Marketing Chapter Five Strategic Marketing Planning Chapter Six Information and Technology Chapter Seven Buyer's Behavior Chapter Eight Market Segmentation Chapter Nine Product Chapter Ten Distribution Chapter Eleven Pricing Chapter Twelve Promotion Chapter Thirteen Public Relations Chapter Fourteen Branding Chapter Fifteen Online Marketing Chapter Sixteen Social Media Marketing Chapter Seventeen Small Business Marketing Chapter Eighteen Evaluation of Marketing Effectiveness Keys to the Exercises Appendix How to Write a Marketing Plan