Module 1 Front Office Part 1 Room Reservation Part 2 Concierge Service Part 3 Check in Part 4 Dealing with Complaints Part 5 Cashier ServiceModule 2 Housekeeping Part 1 Showing the Room Part 2 Cleaning the Room Part 3 Laundry Service Part 4 Room Service Part 5 Personalized Housekeeping Service Part 6 Dealing with EmergenciesModule 3 Food and Beverage Part 1 Taking Restaurant Reservations Part 2 Seating the Guests Part 3 Taking Orders Part 4 Services during the Meal Part 5 Bar ServicesModule 4 Health and Recreation Club Part 1 Beauty Salon Part 2 Gym Part 3 Sauna Bath and Spa Part 4 Swimming, Golf and KaraokeModule 5 Business Center Part 1 Secretarial Services Part 2 Convention ServicesModule 6 Other Services in the Hotel Part 1 Depositing Luggage Part 2 Shopping Key to the Exercises in the Textbook Key to the Activities
鄂公網(wǎng)安備 42010302001612號 