Unit 1 Basic Knowledge of Business Letter Writing 商務(wù)書信寫作的基礎(chǔ)知識 Ⅰ.Form and Structure of Business Letters 商務(wù)書信的書寫格式及構(gòu)成 1.Form 格式 2.Structure 構(gòu)成 3.Addressing Envelopes 信封的寫法 Ⅱ.Writing Principles of Business Letter 寫信的原則 Exercises 練習(xí) Unit 2 Establishing Business Relations&Inquiring Credit Reference 建立貿(mào)易關(guān)系及信用調(diào)查 Unit 3 Enquiries and Replies 詢價及回復(fù) Unit 4 Quotations-Sales Letters,F(xiàn)irm Offers&Counter Offers 報價、推銷信、報盤及還盤 Unit 5 Orders,Acceptances and Rejections 訂單、接受和回絕 Unit 6 Sales Confirmation and Purchase Contract 售貨確認(rèn)書及購貨合同 Unit 7 Payment 支付 Unit 8 Transport and Insurance 裝運(yùn)及保險 Unit 9 Complaint,Claim and Settlement 申訴、索賠和理賠 Unit 10 Fax&E-mail 傳真及電子郵件 Unit 11 Case Study 案例 Unit 12 Letter of Intent,Agreements and Contracts 意向書、協(xié)議和合同 Unit 13 Invitation for Bids-Bid-Notice of Award&Advertisments 招標(biāo)通知、投標(biāo)書、中標(biāo)書及廣告 Unit 14 Social Contact Correspondences 社交常用信函 附錄:商務(wù)英語常用縮略語