Part I Basic Knowledge of Busness Letter Writing Module One Written Communication——An Overview 1. Parts of a Business Letter 2. Format of Business Letters 3. Envelope Addressing 4.Language and.Tone 5. Structuring Communications 6. E-mails Intake Part II Customers Development & Maintance Module Two Establishment of Business Relations Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Module Three Inquiries and Replies Specimen Letters Analysis Specimen Letters for Self-study Intake Output Module Four Making Quotations and Offers Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Part III Negotiation & Signing Contracts Module Five Making Counteroffers and Declining Orders Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Module Six Acceptance and Orders Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Module Seven Terms of Payment Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Part IV Execution of Contracts Module Eight Letter of Credit Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Module Nine Packing and Shipment Specimen Letters for Analysis Specimen Letters for Self-study Intake Output Module Ten Insurance Specimen Letters for Analysis Specimen Letters for Selfstudy Intake Output Module Eleven Complaint and Claim Specimen Letters forAnalysis Specimen Letters for Selfstudy Intake Output Appendix 1 Contract合同 Appendix 2 SWIFT信用證 Appendix 3 Invoice and Other Certificates發(fā)票及單據(jù) Appendix 4 MaritimePort海運港口 Appendix 5 Airport(Airdrome)世界主要航空港(站)(機場) Appendix 6 Useful Phrases and Expressions 參考文獻
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