Chapter One Business Letters Chapter Two Establishing BusinessRelations Chapter Three Dressing for Business Chapter Four Gifts Giving for IntemationalBusiness Chapter Five International BusinessEtiquette and Manners Chapter Six Business Negotiations Chapter Seven Inquiry and Reply Chapter Eight Quotation / Offer and Reply Chapter Nine Credit Investigation Chapter Ten Counter - Offer and Reply Chapter Eleven Firm Offers and Non- Firm Offers Chapter Twelve Orders and Payment Chapter Thirteen Packing and Shipping Marks Chapter Fourteen Shipment and Insurance Chapter Fifteen Complaints and Claims Chapter Sixteen Agency References