Part 1 Room Reservation預訂房間
Unit 1預訂電話A Reservation Call
Unit 2日期人數The Date and the Number
Unit 3房間要求Requirements about the Room
Unit 4客房已滿No Vacancies
Unit 5確認預訂Confirming the Reservation
Unit 6更改預訂Changing a Reservation
Unit 7取消預訂Cancelling a Reservation
Part 2 Reception前臺接待
Unit 8 在接待處At the Reception Desk
Unit 9 在問訊處At the Information Desk
Unit 10 詢問付款Asking About Payment
Unit 11 登記入住Checking In
Unit 12 提取行李Checking Baggage
Unit 13 貴重物品Valuables
Unit 14 電梯指引About the Elevator
Unit 15 引客進房Guiding the Guests to Their Rooms
Unit 16 調換房間Changing Room
Unit 17 留言服務Message Service
Unit 18 觀光咨詢 Asking about Sightseeing
Unit 19 遞交郵件Mail Service
Unit 20 兌換貨幣Money Changing
Unit 21 票務服務Tickets Service
Unit 22 傳真服務Fax Service
Unit 23 接待訪客Receiving Visitors
Unit 24 處理投訴Dealing with Complaints
Part 3 Housekeeping Service客房服務 Unit 25 叫醒服務Wake?鄄up Call Service
Unit 26 早餐服務Breakfast Service
Unit 27 不滿早餐Dissatisfaction with Breakfast
Unit 28 清理房間Cleaning the Room
Unit 29 特殊要求Special Requirements
Unit 30 洗衣服務Laundry Service
Unit 31 洗衣差錯Laundry Problems
Unit 32 弄混衣服Mixing Clothes
Unit 33 織補服務Darning Service
Unit 34 馬桶問題Closestool Problems
Unit 35 衛(wèi)生間問題Toilet Problems
Unit 36 設備問題Equipment Problems
Unit 37 維修服務Maintenance Service
Unit 38 托嬰服務Baby-sitting Service
Unit 39 失物招領Lost and Found
Unit 40 應對火警Responding to Fire Alarm
Unit 41 丟失物品Losing Things
Unit 42 需要藥品Asking for Medicine
Unit 43 照顧病人Caring for Patients
Unit 44 突然生病Illness Emergency
Unit 45 飯店安全Hotel Safety
Part 4 Telephone Services電話服務
Part 5 Business, Health, Entertainment Centers商務、健康、娛樂中心
Part 6 Shopping Service購物服務
Part 7 Checking Out of Hotels結 賬
Part 8 Welcoming Guests in a Restaurant餐廳迎客
Part 9 Restaurant Service餐廳服務
Part 10 Fast-food Services快餐服務
Part 11 Bar Service酒吧服務
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