Acknowledgements Introduction Management Unit 1: Corporate culture Exam reference and unit notes Photocopiable activity:Time management Answer key Transcript Unit 2: Leaders and managers Exam reference and unit notes Photocopiable activity:Management problems Answer key Transcript Unit 3: Internal communications Exam reference and unit notes Photocopiable activity:Bad bosses Answer key Transcript Unit 4: Chairing meetings Exam reference and unit notes Photocopiable activity:Case study:Spenfeld Answer key Transcript Competitive advantage Unit 5: Customer relationships Exam reference and unit notes Photocopiable activity:Case study:Curiosity Tours Answer key Transcript Unit 6: Competitive advantage Unit 7: A proposal Unit 8: Presenting at meetings Advertising and sales Unit 9: Advertising and customers Unit 10: Advertising and the Internet Unit 11: Sales reports Unit 12: The sales pitch Finance Unit 13: Forecasts and results Unit 14: Financing the arts Unit 15: Late payers Unit 16: Negotiating a lease The work environment Unit 17: Workolace atmosphere Unit 18: The workforce of the future Unit 19: Productivity Unit 20: Staff negotiations Corporate relationships Unit 21: Corporate ethics Unit 22: Expanding abroad Unit 23: An overseas partnership Unit 24: A planning conference Exam skills and Exam practice