Preface Chapter One Guidance for English-speaking Tour-guide Certification Test英語導(dǎo)游應(yīng)試指南 Unit 1 全國導(dǎo)游人員資格考試英語導(dǎo)游考試概述 Unit 2 英語導(dǎo)游應(yīng)試指南——以廣東為例 Chapter Two Practical Skills&Working Procedures for Tour Guiding導(dǎo)游必備技能與工作流程 Part 1 Practical Skills&Service Regulations for a Tour Guide導(dǎo)游的服務(wù)規(guī)范和必備技能{uu Unit 1 What Is a Tour Guide and Its Job Description導(dǎo)游及其工作職能 Unit 2 Practical Skills&Service Regulations帶團(tuán)服務(wù)規(guī)范和必備技能 Unit 3 An English—speaking Tour Guide Still Needs to Know英語導(dǎo)游其他業(yè)務(wù)技能 Part 2 Working Procedures in Practice:Background&Samples英語導(dǎo)游工作流程與實(shí)踐操作 Unit 1 Meeting the Guests 接團(tuán) Unit 2 0n the way to the Hotel去酒店路上 Unit 3 At the Hotel在酒店 …… Chapter Three 全國導(dǎo)游基礎(chǔ)文化知識 Chapter Four 地方導(dǎo)游基礎(chǔ)知識——以廣東為個案 References