1 Basic Knowledge of Practical English Writing 2 E-mail and Fax 3 Telephone Message and Memo 4 Notice and Poster 5 Schedule 6 IOU and Receipt 7 Diploma and Certificate 8 Job Advertisement, Job Application and Resume 9 Introduction and Recommendation 10 Making Hotel Reservation 11 Menu and Recipe 12 Invitation 13 Welcome Speech and Send-off Speech 14 Congratulation 15 Complaint 16 Thanks and Apology 17 Product Advertisement and Sales 18 Inquiry 19 Quotation 20 Placing an Order and Collection Self-test Paper Keys