前言 Part 1 Business Letters 英語函電1 Chapter 1 The Introduction of Business Letters 函電介紹1 1.1 Introduction 介紹1 1.2 The Principles of Business Writing 函電寫作原則1 1.3 The Structure of Business Writing 函電寫作結(jié)構(gòu)2 1.4 Fax and Email 傳真和電子郵件9 Chapter 2 Establishment of Business Relations 建立業(yè)務(wù)關(guān)系12 2.1 Request for the Establishment of Business Relations 請(qǐng)求建立業(yè)務(wù)關(guān)系12 2.2 A Letter of Reference and Reply 查詢信回復(fù)信22 2.3 A Sales Letter 銷售信34 Chapter 3 Enquires and Offers 詢盤與報(bào)盤42 3.1 A General Enquiry 一般詢盤43 3.2 A Specific Enquiry 具體詢盤53 3.3 A Nonfirm Offer 虛盤59 3.4 A Firm Offer 實(shí)盤67 Chapter 4 Counteroffers 還盤76 4.1 Requests for Lower Price 要求降價(jià)的還盤77 4.2 Declining Price Reduction 拒絕降價(jià)的還盤86 4.3 Concession on Price 做出降價(jià)讓步的還盤96 Chapter 5 Business Contracts and Orders 商務(wù)合同與訂單105 5.1 Placing an Order 下訂單107 5.2 Sending a Sales Confirmation 寄送銷售合同117 5.3 Making a Repeat Order 續(xù)訂業(yè)務(wù)128 5.4 Failure to Supply 不能供貨137 Chapter 6 Payment Terms 付款方式147 6.1 Asking for Easier Terms 要求寬松的付款方式149 6.2 Requesting for Payment by D/A 要求承兌交單的方式付款157 6.3 Requesting for Payment by D/P 要求付款交單的方式付款166 Chapter 7 Letter of Credit 信用證175 7.1 Urging the Establishment of L/C 催開信用證176 7.2 Applying for L/C 申請(qǐng)開立信用證186 7.3 Advising the Establishment of L/C 通知開立信用證195 7.4 Amending L/C 修改信用證203 7.5 Asking for Extension of L/C 要求展證211 Chapter 8 Shipment and Insurance 裝運(yùn)與保險(xiǎn)219 8.1 Packing Requirement 包裝要求220 8.2 Urging Shipment 催裝229 8.3 Proposing Part Shipment and Transshipment 建議分批裝運(yùn)和轉(zhuǎn)運(yùn)235 8.4 Shipping Advice 裝船通知243 8.5 Insurance 保險(xiǎn)251 Chapter 9 Complaints and Claims 申訴與索賠261 9.1 Complaints for Inferior Quality 因質(zhì)量低劣提出索賠262 9.2 Claims for Poor Packing 因包裝不當(dāng)提出索賠272 9.3 Claims for Short Delivery 因數(shù)量短缺提出索賠279 9.4 Claims Accepted 理賠288 9.5 Claims Rejected 拒賠295 Chapter 10 Agency 代理301 10.1 Asking for a Sole Agency 要求獨(dú)家代理302 10.2 A Favorable and Unfavorable Reply 同意與拒絕代理308 Part 2 Business Documents 單證314 Chapter 1 Contract 合同315 Chapter 2 The Application of L/C 開證申請(qǐng)書323 Chapter 3 L/C 信用證326 Chapter 4 Certificate of Origin 原產(chǎn)地證329 Chapter 5 Packing List 箱單330 Chapter 6 Invoice 發(fā)票331 Chapter 7 Insurance Policy 保險(xiǎn)單332 參考文獻(xiàn)334